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Allen And Roth

Allen And Roth

www.allenandrothcabinetry.com
What is your customer experience with Allen And Roth?

Allen And Roth Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Allen And Roth has a 1.8 star rating from 226 reviews, with 29% likely to recommend and a 79% unfavorable distribution; 67% say product/service quality must improve and 83% won't repurchase. Consumers report high price, low reliability, and poor customer service.

Key Takeaways for Future Customers

  • Read Allen And Roth reviews before buying, especially for furniture and lighting.
  • Expect difficulty getting replacement parts or warranty support.
  • Be prepared to work through Lowe's for returns or exchanges rather than direct manufacturer support.

Negative Feedback / Risk Areas

  • Repeated Allen And Roth customer complaints about unresponsive customer service and long hold times.
  • Many reports of missing or unavailable replacement parts and denied warranty help.
  • Product durability issues such as broken hinges, failing electronics, and staining countertops.

Positive Feedback

Some customers like the appearance and price point of products and a few reported satisfactory returns or helpful responses for specific issues.

View full overview ›

Media from reviews

Allen And Roth - No compensation offered for defective panels in my gazebo
Allen And Roth - No compensation offered for defective panels in my gazebo - Image 2Allen And Roth - Busted globeAllen And Roth - Worse flooring, bad customer serviceAllen And Roth - Worse flooring, bad customer service - Image 2Allen And Roth - Worse flooring, bad customer service - Image 3Allen And Roth - Worse flooring, bad customer service - Image 4
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Show reviews that mention
customer customer service service replacement phone order products medicine cabinet replacements item
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Shireen Utv
map-marker Akron, Ohio

I should not have to give cc num to get $ 5 bucks back to speak to you.i.have.a lot of.your rugs and a real.person needs to call me on a special order your robot is annoying

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I want a 10 by 20 in a specific color .your products last.if i.can not get it i will.shop else where

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Don S Vlo
map-marker Houston, Texas

We need a base for an outdoor lamp

No one answered the phone. We are trying to find a base for an outdoor lamp. The box and mounting hardware show a square base, and it's not included.

Preferred solution: A base to mount the lamp like shown on the box!

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Floyce C

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No compensation offered for defective panels in my gazebo

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AI Highlights
  • - Light hail left holes in gazebo panels.
  • - Water and dirt now get in; compensation was refused.
  • - A rep found replacements, but 5 panels cost $400.
Allen And Roth - No compensation offered for defective panels in my gazebo
Allen And Roth - No compensation offered for defective panels in my gazebo - Image 2

A very light hail (which didn't even damage my flowers) left holes in my panels of the gazebo. Water and dirt are now in it, and neither Lowe's nor Allan and Roth will help to compensate me.

After a ton of calls and emails, a very nice customer service lady has found me some replacements, but there is a $400 charge for 5 panels. I feel the panels were not adequately made, as this should not be this damaged.

Loss:
$400
Pros:
  • Loved the gazebo
Cons:
  • Poorly made panels

Preferred solution: Price reduction

View full review
Peggy S Tkm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Inadequate hinges

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AI Highlights
  • - Allen & Roth LED cabinet from Lowe's; hinges broke and mirror cracked within a year.
  • - Replacement parts unavailable and not recommended.

Purchased Allen & Roth LED lighted medicine cabinet from Lowe's model #255****, and within a year, the top two hinges on the mirror broke and cracked the mirror. I called to get replacement parts, and they do not have any available.

I'm stuck with a cabinet with no mirror, a piece of junk! I have to purchase an entirely new cabinet, so I do not recommend this.

I wish I had read reviews before purchasing; it's not a unique problem with this cabinet. I will not purchase anything from Allen & Roth again.

Loss:
$400
Pros:
  • Nice looking
Cons:
  • No replacement parts available

Preferred solution: Replacement parts

User's recommendation: Do not purchase this cabinet, read other reviews first, wish I had!

View full review
Anonymous
map-marker Miami, Florida

Missing light globe

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All we wanted to do was a globe that was missing from the box since the item is now discontinued. We had the box, item # etc but they couldnt help- without the receipt.

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Michelle T Tds

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Verified Reviewer

Worse flooring, bad customer service

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AI Highlights
  • - Spots on flooring won't clean off after mopping.
  • - Lowe's: photos show residue; acetone, vinegar, and steam mop tried; color still off.
Allen And Roth - Worse flooring, bad customer service
Allen And Roth - Worse flooring, bad customer service - Image 2
Allen And Roth - Worse flooring, bad customer service - Image 3
Allen And Roth - Worse flooring, bad customer service - Image 4
Allen And Roth - Worse flooring, bad customer service - Image 5
Updated by user May 07, 2025

The company says nothing is wrong with the floor and the spots keep coming . The floor is crap, looks dirty after mopping.

It's disgusting to have a 30 year warranty and after 4 years the floor looks hideous.

I try and hide the spots with rugs. Defeats the purpose of a lamanent floor in the kitchen !

Original review Apr 22, 2025
My almost 4 year old Allen and Roth flooring has started to get spots that cannot be cleaned off. Contacted Lowes they said I had to get a claim started by contacting the company.

Did that, sent pictures, was informed I was something left from installation or I wasnt cleaning my floors. Yes I sweep and mop weekly. They then said try acetone. Common sense tells me not to try it on a large area, still the spots remain.

Asked the company to send someone out to look at it because the color was coming off on my mop. Their reply we dont have enough people in North America to send out to look. Their next suggestion was try vinegar and water then a steam mop. Did that and plain water 9 times over half of my kitchen..guess what.

Spots still there. Their final suggestion was to use a *** but it would void the warranty. A 30 year warranty that was worthless and the flooring looks horrible like its never been cleaned. Lowes offered a discounted price on new flooring but I would have to pay to have the old removed and new installed.

Financially that is not an option to change my floor every 4 years. Best solution was to get a rug and cover the ugly floor till I can afford a better flooring. Will attach pictures.

Will never buy Allen and Roth crap ever again. Cotton round shows where color is coming off floor, right after mopping !
Loss:
$1600
Cons:
  • Horrible customer service

Preferred solution: New flooring that doesn’t look like it’s filthy all the time

User's recommendation: Don’t waste your money on Allen and Roth crap flooring

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Todd W Nsy

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Verified Reviewer

Busted globe

Allen And Roth - Busted globe

The plastic globe was cracked. I just need a new one without taking the whole thing back.

If possible, I would like someone to contact me back. 662-736-****

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Aaron B Eat

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Faulty and dangerous product.

AI Highlights
  • - Hinges faulty; mirror nearly falls when opened.
  • - No replacement hinges; Allen and Roth offer no support; item on sale.

I purchased a medicine cabinet for my daughter's bathroom, and the hinges are faulty. When opening the cabinet, the mirror almost falls off.

I called the customer service department, and they kept transferring me after telling me they can't get me the replacement hinges.

The product is on the shelf for sale currently, so beware. If you purchase Allen and Roth products, you are on your own and don't expect any support when they fall apart.

Loss:
$400
Pros:
  • Nice designs
Cons:
  • Poor quality

Preferred solution: Full refund

User's recommendation: Stay away from Allen and Roth products.

View full review
Anonymous
map-marker Austin, Texas

Motorized window shade

AI Highlights
  • - Batteries in the shade don't last; two failed in just over a year.
  • - Replacement batteries are unavailable and I had to make several calls to verify.

These shade are junk the batterys dont last. I have had two batteries go bad in just over one year!

And there are no replacements available.

It took 6 phone calls to different number and place for them to tell me they dont have replacement batteries available. Why would have a shade available with no replacement batteries.

User's recommendation: Don’t buy not worth money!!!

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Deon Ipj

This company has apparently died! Fallen off the planet?

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AI Highlights
  • - I will never buy from Lowes or Allen+Roth again.
  • - I spent thousands at Lowes in the last two years.
  • - Neither company has a customer service department.

I have reached a place where buying anything from Lowes and allen+roth will never happen. I spent thousands of dollars at Lowes in the last two years, and they sale allen+roth products exclusively.

I'm ready to bust a thousand dollars of porcelain tiles marketed by allen+roth off my floors and walls. As far as I'm concerned neither of these two companies have a customer service department.

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Carol W Pdc

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Verified Reviewer

Return item

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Service customer said they couldnt hear me, Im calling about a resin teared waterfall that is leaking and I just want to return it to Lowes for a replacement!!!

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Kinga L Scy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Broken faucet

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Allen And Roth - Broken faucet
Allen And Roth - Broken faucet - Image 2

Tried called customer service. Never get through to talk to about it just purchase faucet.

The soap dispenser is broke.

I need somebody to call me. Its 201452****

User's recommendation: Better, Customer ServiceA

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Lyndel Hqa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Repair

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Needed to take off outer cage to spray paint. Phone call was of no help in disassembling the Valdosta gazebo fan.

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Nysa Nso

Missing a tool in the set

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Updated by user Aug 01, 2025

Professional

Original review Jul 30, 2025

The lady was very helpful, she put me on a brief hold to find out the correct size of the missing tool.

View full review
Asaad Ind

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Good Customer Service Experience

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AI Highlights
  • - Purchased a chevron-pattern island top in Dec 2024.
  • - Part of the pattern split mid-Jan 2025.
  • - Returned to Lowe's and exchanged for a different style.
Allen And Roth - Good Customer Service Experience
Contains 1 confidential file for company representatives

I purchased a chevron patterned Butcher Block Island top in December 2024 and installed it. This week (mid-January 2025) I discovered that part of the chevron pattern had split apart.

Since I bought it at Lowe's I went to them for assistance. Because I had modified the piece (I made a cutout for a cook top), there was nothing they could do. They referred me to Allen and Roth customer service as a warranty issue.

I spoke to a representative there, and they gave me a return authorization in order to bring it back to Lowe's for a refund/exchange without hesitation or hassle.

I returned the Butcher Block top and exchanged it for a different style without an issue. I'm very pleased with my experience.

Preferred solution: Exchange of product

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Anonymous
map-marker Vienna, West Virginia

Medicine cabinet mirror

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Allen And Roth - Medicine cabinet mirror
Allen And Roth - Medicine cabinet mirror - Image 2

The mirror on the medicine cabinet is all scratched up and I purchased one already and you cant even see in it and also the handles to the sink cabinet is broken and needs replaced. No help was taken so far.

User's recommendation: Check the reviews before purchasing

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