Allen And Roth
Allen And Roth Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Allen And Roth has 1.9 star rating based on 333 customer reviews. Consumers are mostly dissatisfied.
27% of users would likely recommend Allen And Roth to a friend or colleague.
- Rating Distribution
Pros: Nice looking, Thought i was getting a product that would last a few seasons, Price.
Cons: No customer service or taking responsibility for the problems, Customer service a joke there is not any, Poor customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Allen And Roth has 1.9 star rating based on 333 customer reviews. Consumers are mostly dissatisfied.
27% of users would likely recommend Allen And Roth to a friend or colleague.
- Rating Distribution
Pros: Nice looking, Thought i was getting a product that would last a few seasons, Price.
Cons: No customer service or taking responsibility for the problems, Customer service a joke there is not any, Poor customer service.75% of users think that Allen And Roth should improve its Product/Service Quality.
80% of users say that they won't use Allen And Roth in the future for similar services or products.Recent recommendations regarding this business are as follows: "Don’t waste your money on Allen and Roth crap flooring", "Better, Customer ServiceA", "Check the reviews before purchasing", "Do not buy model 259**** track lighting unit", "Don’t buy this product!".
Most users want Allen And Roth to offer a solution to their issues.
Consumers are not pleased with Reliability and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Allen And Roth Reviews
"Replacement faucet aerator"
Requested a replacement for my aerator and it was a smooth and perfect process. Thanks Greta customer service.
"Worse flooring, bad customer service"
My almost 4 year old Allen and Roth flooring has started to get spots that cannot be cleaned off. Contacted Lowes they said I had to get a claim started by...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ashburn, Virginia
Patio furniture
My husband and I purchased patio furniture in Lowe's about 2 years ago. Very nice set but the table is rusted on top and the side of the table aluminum is peeling and also rusted.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWorse flooring, bad customer service
The company says nothing is wrong with the floor and the spots keep coming . The floor is crap, looks dirty after mopping.
It's disgusting to have a 30 year warranty and after 4 years the floor looks hideous.
I try and hide the spots with rugs. Defeats the purpose of a lamanent floor in the kitchen !
Did that, sent pictures, was informed I was something left from installation or I wasnt cleaning my floors. Yes I sweep and mop weekly. They then said try acetone. Common sense tells me not to try it on a large area, still the spots remain.
Asked the company to send someone out to look at it because the color was coming off on my mop. Their reply we dont have enough people in North America to send out to look. Their next suggestion was try vinegar and water then a steam mop. Did that and plain water 9 times over half of my kitchen..guess what.
Spots still there. Their final suggestion was to use a *** but it would void the warranty. A 30 year warranty that was worthless and the flooring looks horrible like its never been cleaned. Lowes offered a discounted price on new flooring but I would have to pay to have the old removed and new installed.
Financially that is not an option to change my floor every 4 years. Best solution was to get a rug and cover the ugly floor till I can afford a better flooring. Will attach pictures.
Will never buy Allen and Roth crap ever again. Cotton round shows where color is coming off floor, right after mopping !
- Horrible customer service
Preferred solution: New flooring that doesn’t look like it’s filthy all the time
User's recommendation: Don’t waste your money on Allen and Roth crap flooring
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Randolph Township, New Jersey
Broken faucet
Tried called customer service. Never get through to talk to about it just purchase faucet.
The soap dispenser is broke.
I need somebody to call me. Its 201452****
User's recommendation: Better, Customer ServiceA
Need help with your issue?
Get support from our consumer experts.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGood Customer Service Experience
I purchased a chevron patterned Butcher Block Island top in December 2024 and installed it. This week (mid-January 2025) I discovered that part of the chevron pattern had split apart.
Since I bought it at Lowe's I went to them for assistance. Because I had modified the piece (I made a cutout for a cook top), there was nothing they could do. They referred me to Allen and Roth customer service as a warranty issue.
I spoke to a representative there, and they gave me a return authorization in order to bring it back to Lowe's for a refund/exchange without hesitation or hassle.
I returned the Butcher Block top and exchanged it for a different style without an issue. I'm very pleased with my experience.
Preferred solution: Exchange of product
Vienna, West Virginia
Medicine cabinet mirror
The mirror on the medicine cabinet is all scratched up and I purchased one already and you cant even see in it and also the handles to the sink cabinet is broken and needs replaced. No help was taken so far.
User's recommendation: Check the reviews before purchasing
New York, New York
Need to help people get parts
I went to Lowes theyre your supplier they said my gazebo is discontinued to call Allen and Roth to see if they have parts which they dont which I think you should just people are buying your products so I really dont recommend anybody to buy Allen and Roth products I hope you will come to your senses and get parts For your gazebos that people need
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ballwin, Missouri
Salesman at Lowe’s
Never got an answer for a customer. I was not able to speak with a live person.
We would like to know what the purpose of the foot pedal is on the base of large patio umbrella.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kings Mountain, North Carolina
Same price for lesser quality
We purchased several chairs rail boards for our home renovation project and after installing the first 3 boards realized that some of the board (with the same item number and price) we completely different than the first 3! They were half the thickness and didn't line up with the first boards at all!
Took them to Lowe's only to be told the original thicker boards are no longer being made!! So we can't complete our project!! We have to start all over with a severely lesser quality product FOR THE SAME PRICE!! I will never purchase another Allen & Roth product again!!
Greedy corporate PIGS!!!
Charging the same and putting out a CRAP product!!! BUYER BEWARE!!
User's recommendation: Do not buy anything from this greedy corporation!! You're getting lower quality for the same price these days!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Queensbury, New York
No replacement part for required installation tool
I just installed a track lighting system. This kit included a small plastic lamp installation tool that is necessary to install the lamps after the system is installed.
There are 4 pins that hold the lamp while installing. Pin 1 broke during 1st lamp install. Two more pins broke on lamp 2 and 3 install.
I cannot install lamp 4. The install part is not available according to Lowes and allen and roth do not reply to assistance requests submitted on their web site
User's recommendation: Do not buy model 259**** track lighting unit
Orlando, Florida
Installation issues
The only technical support people who you can talk to is Lowe's. All they do is offer to send replacement parts. They are not helpful in getting any help or advice
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lynbrook, New York
Satisfied with my customer service
I wanted to find out if flame retardant is used on the drapes I bought. The customer service person was able to answer my question when I couldn't find the information online.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing part
I feel horrible because the plumber installed the faucet in the kitchen and the part called WEIGHT is missing. I need my part, please.
Inna Emerson, I have the receipt. I bought it from Lowe's on 11-15-24.
Preferred solution: I would like to get for free of charge my missing part called “Weight”. I hope the company will contact me .
User's recommendation: Check the box, if any parts are missing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFireplace batteries run down
The brand-new batteries started beeping in the receiver within a few hours. I was sent a replacement receiver and remote.
We went through the learning steps of the replacements and the receiver still beeps.
I contacted GHP for a second time. I replaced the batteries, completed the learning process, and am now holding my breath that I don't have to make a third call.
- Pretty piece of furniture
- Receiver goes through batteries every 3 or 4 hours
Preferred solution: The fireplace operating correctly without replacing batteries every 3-4 hours.
User's recommendation: Don’t buy this product!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
I have a question about flame retardant
I had a simple question to ask. The representative had to do a little research for me and put me on hold for a couple of minutes.
They came back with the answer I needed. This was the only way I could find to contact Alan and Roth, and it worked well.
I managed to speak to someone who assured me that the answer was no - no flame retardants in the fabric.
Cornelia, Georgia
I need a 8" x 14" Maximum Airflow Steel Oil-Rubbed Bronze Savannah Design register
I was never transferred to a salesperson to help me find a 8" x 14" Allen and Roth Maximum Airflow Steel Oil-Rubbed Bronze Savannah Design
Hello, my name is Michael Rodola I am writing...
Hello, my name is Michael Rodola I am writing about a Honeycomb cordless blind, order # 190**** we bought from Lowes. The item # is 30 it is a 50.8750W X58.5000H.
We can't raise it anymore, and there is no tool inside of it, and the mechanism is to far inside to reach. It was bought on 4/16/2024 purchase # 22593****.
We would like it repaired. Thank you, Mike Rodola {{redacted}} Phone# 423-285-****
Brands Related to Allen And Roth
Lowes
“Door is coming apart. With packing the door is over 70 pounds. I can not take it off and return as...“
Kobalt
“There are two different Kobalt models of connector styles in the middle of the rails of string trimmers....“
Harbor Breeze
“The on line phone wont even let you select the item number for the product it says to push number for!!!“
Project Source
“Project source paint shoots out big globs of. paint and cost me 4 extra hours of work.absolutely horrible“
Companies Similar to Allen And Roth
Sage Surfaces
“Sage Surfaces refused to warranty defective porcelain counters installed in my kitchen. The counters...“
Home Depot
“Why does Home Depot have an absolutely appalling and completely embarrassing 1 out of 5 star review on...“
Shenandoah Cabinetry
Whalen Furniture
“Item was received much sooner than expected and is a perfect fit, highly recommend this company to anyone“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.