Anonymous
map-marker Toledo, Ohio

Replacement for glass track shade

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You produce a product with no replacement parts. I broke a shade while cleaning and you have no replacements. Thats crazy!
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Patricia A Moq

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Verified Reviewer

Bath countertop is porous and stains easily

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Allen And Roth - Bath countertop is porous and stains easily
Allen And Roth - Bath countertop is porous and stains easily - Image 2
Allen And Roth - Bath countertop is porous and stains easily - Image 3
I bought a vanity with sink and countertop for bath. The expensive part of this was the delivery, installation and plumbing. Not the unit itself. I live alone, and within a few months noticed staining on the countertop. Lowes told me to contact manufacturer. Manufacturer told me to go on YouTube for tips on stain removal and prevention. I was stuck with this piece of junk. The unit was all one piece: countertop, sink and vanity. So Im stuck with this unsightly top. It is very porous. I cant imagine how horrible it would look with a big family. I do not recommend this product at all. Junk.
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User's recommendation: Spend a little more and get quality that lasts.

Anonymous
map-marker Sylvania, Ohio

Replacement for glass track shade

Allen And Roth - Replacement for glass track shade
Broke a glass shade and cant find a replacement. How can you made a product and not make a replacement for something so simple. Your solution to purchase a new product is unacceptable
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User's recommendation: Don’t buy

Jeff M Hbf

LED. Vanity light went out

Allen And Roth - LED. Vanity light went out
Need to get new light donwant to pay for new one that wont match. Can you Matt the older one that I have. About. 5 years old. Thanks for your help
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Loss:
$66
Pros:
  • Love the light
Cons:
  • Failed too soon

Preferred solution: Replace the light

User's recommendation: Check out on lit

Rodney W Ecn

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Verified Reviewer

Don’t sell a replacement part for electric fireplace model 1863FM-28-201

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The heater went out and called and the guy said if the 1 year warranty was out they would send me a replacement because they dont sell this product anymore. So I just want to tell everyone who goes to buy one of there products dont do it you will get a run around and they dont care about you or nothing the sell. If you buy one and it goes bad get ready to throw it away. We had almost 500.00 dollars in this and they dont care.would never buy anything that they sell.
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Loss:
$475

Preferred solution: A replacement or a part for what i bought.

Rick Zfu

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Verified Reviewer

Rusted hinges on vanity

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Allen And Roth - Rusted hinges on vanity
The vanity is two years old and all the hinges are rusted. Called Customer Support, and they told me only one-year warranty.
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Loss:
$1200
Cons:
  • Customer service a joke there is not any

Preferred solution: Price reduction

Anonymous
map-marker Fort Worth, Texas

Paid cash for patio umbrella with solar lighting. Maybe used the umbrella 9 times the up & down cable snapped.

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An umbrella cable snapped, luckily our company hadn't arrived so no one was injured. I paid cash and was pleased with the look of the product and the lighting at night. It should be replaced !
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User's recommendation: Not looking promising!

Anonymous
map-marker Birmingham, Alabama

Missing cushion to patio chair

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Allen And Roth - Missing cushion to patio chair
When I contacted Allen & Roth regarding missing cushion to patio set. Customer service stated it would be shipped at no cost to me and I should receive in 5-10 days and regretted I was inconvenienced by not having cushion when I bought the set. The cushion arrived 3 days after having contacted customer service on the 800 number as opposed to having to email.
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Sharlynn Dvv

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Verified Buyer
|

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Verified Reviewer
| map-marker Albany, New York

Anti fog mirror scratches easily

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Allen And Roth - Anti fog mirror scratches easily
Allen And Roth - Anti fog mirror scratches easily - Image 2
I followed the manufacturer instructions on cleaning the anti fog mirror on my new medicine cabinet. It was very sticky and ended up scratching in one section despite me using soft microfiber cloths and Windex as recommended. Now I've got a brand new bathroom with a scratched up mirror. I tried to go online to see about getting it replaced but the chat said I would have to pay to have a service technician contact me!
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User's recommendation: Don't purchase an anti fog mirror from this company!

Derrick K Hqy

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Verified Reviewer

Warranty

Allen And Roth - Warranty
Allen And Roth - Warranty - Image 2
Allen And Roth - Warranty - Image 3
Allen And Roth - Warranty - Image 4
I purchased this product a few years ago which printed on the box was a lifetime warranty. They are not honoring this and giving me the run around.
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Pros:
  • Availability
Cons:
  • Refund or honoring warranty

Preferred solution: Deliver product or service ordered

User's recommendation: DO NOT PURCHASE

Pamela G Kcj

No one. Answered the phone

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Impossible to reach customer service, when calling customer service no one answered and then youre suppose to write 100 words about this, really?
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Preferred solution: Looking for a specific curtain rod that’s not at Home Depot or Lowe’s or anywhere else on line.

User's recommendation: Don’t bother.. there is no customer service

Henry A Qsq

Faucet replacement part

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My Allen+roth Tilton style Faucet #261**** is defective. According to your information, this product has a life warranty. I was told that if I purchased the home, it would void the warranty. The faucet was not moved or changed by the purchase. So it is telling me you do not stand behind your word, and I will not be purchasing any product from your company. I will let everyone know you do not stand behind your warranty.
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Loss:
$200

Preferred solution: Just replace the defective head

User's recommendation: that you do not stand behind your word and warrenty.

Anonymous
map-marker Tulsa, Oklahoma

Lighting fixture

Could not understand the phone representative. Still trying to find parts for my light. Most difficult process ever!
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User's recommendation: Beware of products where you can't replace lights. No light last forever!

bob b Orx

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Verified Reviewer

Allen and Roth led Vanity light worked for 2 days.

I bought an Allen and Roth led 4 light vanity light from a reputable auction house. The light was new in a sealed box.

I installed the ight correctly with the white and black wires and a solid ground. I have installed many house lights and fans. The light worked perfect for 2 days. The 3rd morning I turned it on and it blinked twice and then shut off.

I rechecked the hookup and it still did the same thing. This light was listed on Lowes website for $180 new. I guess it is just a piece of junk. Lowes still sells these lights and there is no recourse for somebody that did not purchase it there.

I will register my complaint with the Lowes management and maybe take it to the Florida AG. Dont buy Allen and Roth lighting !!!Dont

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Loss:
$60
Pros:
  • Pretty
Cons:
  • Poor quality and the worst customer service

Preferred solution: Full refund

Anonymous
map-marker Denver, Colorado

Missing part from bath fixture

The shower fixture that I got did not have the temperature block that goes behind the handle and in between the valve. I called and talked to supposedly a specialist and they sent me the handle again. Not the actual part that I was looking for so I'm still waiting to be able to fix this issue.
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User's recommendation: Probably won't be shopping with Lowe's. I've ran into a number different customer service issues with them and As a contractor I cannot spend the time fixing stuff over and over again because the lack of customer service, their return policies and warranties. Were just handing off responsibility to someone else

Anonymous
map-marker Kansas City, Missouri

Heater for allen roth quartz heater

Allen And Roth - Heater for allen roth quartz heater
Trying to find a replacement heater for my beautiful ethan allen quartz fireplace noone has helped me Thank you
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